Olivia
Katie
Hi everyone, Callie and I just got home from her appointment at your office and I felt like I needed to send you a quick email. I want you all to know just HOW amazing you all are. Our family has only been with you guys a few months and it is so nice to feel so welcomed at every visit!!!! You ALL go the extra mile to make your patients and families feel special.
I have to tell you that even my kids are huge fans of you!!!! They are always telling their friends how wonderful you are and that they should go there for their braces. Caitlynn even carries a few business cards in her backpack so she can have them on hand if someone asks!!!!!! That says alot from a 15 year old!!!!
Keep up the great work, you are all amazing!!!!!
Sincerely,
Dara M.
I have two boys that are currently undergoing orthodontic care with Dr. VanDevanter. As you know, the cost of orthodontia for one child is big, but the cost for two is even bigger! Dr. VanDevanter has been great with allowing us the flexibility to work through the financial obligation in a customized way. We have two parties paying for the care. They have allowed us to split the total and deal with each of our shares individually.
Colleen is the billing and reimbursement specialist (Financial Coordinator) that I have worked with. She has been awesome in working through all of the issues of our accounts. We also had a change of insurance half way through both of the boy’s treatments. She has devoted a lot time to making sure that the old and new insurance plans worked out the details so that the bills were covered. Fortunately for us, the new plan has higher orthodontia coverage, and now she is paying back the overpayment to each of us after the monthly insurance payment comes in.
Colleen has been great to deal with and keeps me updated on the progress every time I’m in the office. I have worked with a lot of billing and reimbursement specialists in my career, and Colleen is one of the best!
Sincerely,
Mindy
What stands out most to me is the atmosphere. Everyone is always friendly and helpful every time I come in. They go out of their way to be welcoming. They also give the best care possible. The office, staff and care is wonderful.
Courtney
When I think about the staff and facility and Dr. VanDevanter I get a smile on my face. I am always well taken care of, greeted by Jackie and Kristina when I come even when they are helping someone else they always acknowledge my presence with a warm hello. Yvette is my favorite, but all the other girls are great too. I've had to call and get fitted in because a wire was poking out and I was really uncomfortable, and nobody made me feel like I was bothering them or being a baby.
I think your office is very efficient and friendly and very competent. I look forward to my visits and will miss seeing everybody when my orthodontic care is all done. I will be bringing my daughter in a few years and I would recommend Dr. VanDevanter and her staff to everyone I know.
Thanks you,
Crystal
We have been really happy with our experience at Dr. VanDevanter’s office. The office staff always makes us feel really welcomed and comfortable. The dental staff has always been good and gentle with our son. To us that is very important because you know the children are usually nervous. Dr. VanDevanter and Marjorie have also been really great in going through the dental plan and procedures so we fully understand the entire process.
Thanks,
Newsom Family
As a female in my late 40's I viewed getting braces as a pretty big time and financial commitment. So I did my homework before choosing a doctor that was right for me. Below are the reasons why I selected Dr. VanDevanter:
- Orthodontic methods are changing. I wanted a doctor who was not only modern, but really "enjoys" keeping up with new technology as it becomes available.
- Dr. VanDevanter is part of the local community. I have been seeing my dentist in Federal Way for several years and really trust him. Dr. VanDevanter has worked closely with him to develop a complete plan for my future dental health.
- The staff is a "building full of smiles". From my first consultation everyone in the office was cheerful and that has never changed. The technicians also work as a team. You don't get the "assembly line" treatment.
I am often asked by other adults "who is your orthodontist?" I feel great recommending Dr VanDevanter because I have no doubt they will have the same positive experience.
Lisa
The staff and environment of Dr. VanDevanter’s orthodontic clinic made my experience a lot easier and less scary. Every visit I was greeted with smiling faces, and I had a feeling that the outcome would be positive instantly. I just got my braces off, my smile has brightened, and I’m glad to have a retainer. I always look forward to coming by for a visit! These girls are the best!!
James
What stands out is that the entire staff makes you very comfortable from the time you walk thru the door to the end of your appointment.
The camaraderie of the staff is self evident. They all get along and really have fun doing their jobs.
I also appreciate their professionalism and the care they take with you when you’re in the chair.
I am very pleased with the selection I made in coming to this facility and have been able to talk about this office to other I have met.
Keep up the great work you do.
John
Words that describe my experience: Beautiful women with a tender touch, fun-loving and caring. They always strive to make you comfortable even in an uncomfortable situation (getting braces at an “older age”). Thanks for everything you’ve been awesome!
Jodi